Unit 2 of 3
Natural Language Query and CMDB Saved Queries
15 min
+150 points
Learning objectives
When you finish this unit, you will be able to:
- Identify how to use Natural Language Query.
- Identify how to build custom reports using CMDB 360 data (CMDB Saved Queries).
- Identify how to build complex relationships within a query and return full results.
Querying and reporting on CMDB data
ServiceNow provides flexible ways to explore CMDB data for analysis and reporting.
Natural Language Query (NLQ)
NLQ lets users ask questions in plain language to retrieve CMDB insights without writing complex queries.
CMDB Saved Queries
- Build custom reports using CMDB 360 data via saved queries.
- Construct queries with complex relationships and return complete result sets.
- Reuse saved queries in dashboards and operational workflows.
Exam focus: when to use NLQ vs. saved queries and how to structure relationship-heavy CMDB queries.