Unit 1 of 2
Mapping CIs to CSDM Domains
12 min
+100 points
Learning objectives
When you finish this unit, you will be able to:
- Identify how to work with stakeholders across industries to correctly map CIs to the correct CSDM domain.
CSDM domains and stakeholder alignment
The Common Service Data Model (CSDM) defines standard domains that organize how services, applications, infrastructure, and other entities relate in ServiceNow.
Mapping CIs to domains
- Work with stakeholders across industries to place CIs in the correct CSDM domain.
- Understand how domain choices affect service modeling, reporting, and product adoption.
- Align business language with the CSDM structure so teams share a common data vocabulary.
On the exam, focus on cross-functional alignment and choosing the right domain for a given CI or service scenario.