Unit 2 of 2
CSDM Approach and Benefits
10 min
+100 points
Learning objectives
When you finish this unit, you will be able to:
- Identify the approach to abide by CSDM.
- Identify the benefits of implementing CSDM.
Implementing CSDM
CSDM is both a data model and an implementation methodology for building a service-centric CMDB.
Approach to abide by CSDM
- Start with foundational domains before advanced service modeling.
- Follow ServiceNow's recommended sequencing and maturity path.
- Integrate CSDM with CMDB governance, ingestion, and health practices.
Benefits of CSDM
- Consistent service and application modeling across the enterprise.
- Faster time to value for ITSM, ITOM, and other ServiceNow products.
- Improved data quality and clearer ownership of service data.
Exam focus: recognize the recommended CSDM approach and articulate why organizations adopt CSDM alongside CMDB best practices.