Unit 3 of 3
CMDB 360 and Multisource CMDB
12 min
+100 points
Learning objectives
When you finish this unit, you will be able to:
- Identify when and how to configure CMDB 360 / multisource CMDB.
CMDB 360 and Multisource CMDB
CMDB 360 and multisource CMDB capabilities help organizations consolidate and visualize CI data from multiple authoritative sources.
Key capabilities
- View and compare CI data from different sources in a unified context.
- Configure multisource rules to define which source is authoritative for each attribute.
- Support upgradeability by aligning with ServiceNow's recommended multisource patterns.
Configuration considerations
- Define data sources and their trust levels.
- Map attributes to the correct authoritative source.
- Validate that multisource configuration supports ongoing CMDB health and upgrade paths.
On the exam, focus on when to configure CMDB 360 / multisource CMDB and how it fits into a healthy CMDB implementation strategy.