Unit 2 of 3
Relationships and Automation
15 min
+150 points
Learning objectives
When you finish this unit, you will be able to:
- Identify how relationships are auto or manually populated.
- Identify the automation opportunities available to automate CMDB integration.
CI relationships and automation
Relationships connect CIs and model dependencies, ownership, and service structure. They can be populated automatically or maintained manually.
Relationship population
- Automatic: discovery, IRE, and integration jobs can create and update relationships.
- Manual: administrators or data stewards may define relationships for non-discoverable or manually maintained CIs.
Automation opportunities
- Scheduled imports and transforms.
- IntegrationHub spokes and custom flows.
- Discovery schedules and pattern extensions.
Automating CMDB integration reduces manual effort, improves consistency, and supports ongoing data quality when combined with governance practices.
On the exam, distinguish auto vs. manual relationship scenarios and identify automation options for CMDB integration.