Unit 1 of 4
CMDB Health Score and Dashboards
18 min
+200 points
Learning objectives
When you finish this unit, you will be able to:
- Identify the characteristics of the six metrics that make up the CMDB health score.
- Identify how to configure and gain value from CMDB Health Dashboards to support KPI and CSF.
- Identify how to validate data quality and/or data compliance in the CMDB Health Dashboard.
- Identify how to improve data quality using the CMDB Data Foundation Dashboard.
CMDB health and dashboards
A healthy CMDB is measured through structured metrics and visible in purpose-built dashboards.
CMDB Health Score
The health score is built from six metrics that reflect completeness, correctness, compliance, and overall data quality. Know what each metric represents and how poor scores indicate remediation priorities.
Dashboards for KPIs and CSFs
- CMDB Health Dashboards support KPI and Critical Success Factor (CSF) tracking.
- Use dashboards to validate data quality and data compliance.
- The CMDB Data Foundation Dashboard helps teams prioritize improvements and track progress over time.
This is the largest exam domain. Expect multiple questions on health metrics, dashboard usage, and data quality validation workflows.